Returns and Refunds
At Stress Assistance we hope you will be pleased with every item you purchase from us.
We do appreciate that there may be items you wish to return, and if for any reason you are unhappy with your purchase, you can return it to us in its original condition, unopened, within 7 days of the date you received it, and we will issue a full refund for the price you paid for the item.
Delivery Charges
1. All our UK delivery costs are FREE.
2. This includes the weight of both the products and the packaging.
3. We aim to deliver your order within 3-5 working days but on occasion it can take between 7-14 working days. All items will be sent by Royal Mail up to 3kg, over this all items will be sent by courier.
Points to note:-
Items can go out of stock very quickly. If you order an item and it is out of stock we will let you know as soon as we can and inform you of our expected stock delivery date. If it is unacceptable to you we will offer you an alternative or a full refund. All delivery timescales are subject to stock availability.
The contents of your order and your delivery postcode will determine which delivery services you will be offered.
Your order may be delivered on more than one vehicle as this allows us to use specialist carriers, trained in handling your items and allows us to keep your postage costs down.
If you live in a block of flats, Stress Assistance will not take any responsibility for goods that have not been delivered. If you wish to have your goods sent by recorded delivery then please make a note in the notes section whereby a charge of £1.00 will be added to your order.
Overseas Postage
International: Delivery is usually within 14 days usually by Royal Mail . A standard delivery charge will be added to your order:
Europe: £4 Rest of World: £6
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